Success story
Modernizing Global CX
With a rigid timeline, Amplify delivers a MAP-funded CX transformation for CariD
Amplify didn’t just handle the technical architecture and complex integrations; they partnered deeply with our internal IT and Operations teams… They are far more than a vendor; they are a partner of our team.
Key Success Metrics
On‑Budget
The Challenge
Driving Modernization Under a Firm Deadline
Faced with a hard contract termination deadline, CariD required a migration from NiceCX One to Amazon Connect that modernized the channel experience and lowered operational costs.
In addition, they needed to successfully maintain uninterrupted support for a significant e-commerce operation, managing 17+ million SKUs across 5,500 brands.
The Solution: Amplify's Proven Approach
Seamless Technical Execution
Developed 2 custom integrations, 2 new channels (chat/SMS) and deployed an Enterprise VoiceMail system.
Global Workforce Enablement
Provided specialized geographic training for agents across 3 countries and 3 global BPO partners.
Distributed IT Collaboration
Worked hand-in-hand with CariD’s global IT team (based in Ukraine) to align deployment and support schedules.
AWS Acceleration
Leveraged AWS MAP (Migration Acceleration Program) funding to optimize project cost and maximize ROI.
Migrating a global contact center to Amazon Connect is a massive undertaking, but Amplify Total Experience made it much easier for us. We needed to move fast—without disrupting our operations or sacrificing quality—and Amplify delivered. To see a deployment of this scale go live on-time, on-budget, and in less than three months is a testament to Amplify’s expertise.
Why Partner with Amplify?
Our agile migration approach gets your customer’s AWS committed spend in weeks rather than months. While keeping customer experience at the forefront, we align directly with your business goals to maximize CSAT, revenue and cost savings with Amazon Connect.
High-Velocity Cutovers
We specialize in hard deadlines (legacy renewals, expiring contracts) to get workloads running on AWS quickly.
Frictionless MAP Execution
We know how to structure and maximize MAP funding to accelerate deal approval without administrative drag.
Consumption-Ready AI
Beyond core migrations, we layer in Agentic AI and advanced automation to immediately drive higher platform utilization and customer value.
Your Mission, Amplified
Technology is only as good as the mission it serves. We’re here to help you achieve yours. We execute FAST. Hit your deadlines, and turn deal pipeline into active AWS consumption.