MANAGED SERVICES

Elevate & Optimize Your CX

Partner with Amplify Total Experience to operate, support, and continuously optimize your Amazon Connect environment.

OPTIMIZE

Your Strategic Partner in Contact Center Performance

A modern contact center requires continuous refinement to meet evolving customer expectations. Amplify serves as the dedicated IT arm of your organization, providing expert management, proactive monitoring, and advanced analytics. Through our comprehensive monthly subscription services, we ensure your Amazon Connect platform operates at peak efficiency while continuously enhancing the “Total Experience” for both your agents and your customers.

Proactive Managed Operations

Anticipate issues before they impact your business. Our team provides continuous system monitoring and proactive operational support, ensuring your contact center remains stable, secure, and highly available around the clock.

Continuous Platform Optimization

Technology should evolve alongside your business goals. Our tools analyze call flows, agent performance metrics, and Agentic AI interactions to identify areas for improvement. By fine-tuning routing strategies and self-service AI prompts, we consistently drive higher ROI and improved customer satisfaction (CSAT).

End-to-End Infrastructure Management

Free your internal teams to focus on strategic initiatives. Amplify manages your entire Amazon Connect infrastructure—from routine configuration updates and security patching to complex API integrations—acting as an extension of your enterprise IT department.

Elevating Your Contact Center Beyond Launch

Our AWS Certified Connect Engineers and dedicated support team manage your AWS ecosystem so your team can focus on what matters most: delivering exceptional customer experiences. From real-time incident resolution to architectural evolution, our experts are proactively safeguarding your infrastructure.

AWS Certified Connect Specialists
AWS Certified CloudOps Engineers
AWS Certified Solution Architects
AWS Certified AI Practitioners
AWS Certified Developers
AWS Certified Data Engineers
AWS Certified Machine Learning Engineers

SUBSCRIPTIONS

Tailored Support Offerings

Every organization has unique operational requirements. Amplify offers flexible tiers of support to align with your specific business needs:

Flexible Support
Retainer

Designed for organizations requiring agile, ad-hoc assistance. This tier provides a dedicated monthly allotment of support hours—ideal for minor configuration changes, targeted system updates, and general operational guidance, complete with rollover benefits for maximum value.

Operational
Support

Engineered for mission-critical stability. This flat-rate annual agreement includes SLA-backed, prioritized ticket management. You receive guaranteed response times, dedicated break-fix resolution, and prioritized engineering access during dedicated business hours.

Full Managed
Services

Our premier offering. Amplify functions completely as your contact center IT and operations department. This comprehensive monthly subscription encompasses full operational support, rigorous SLA adherence, and continuous, proactive platform optimization to future-proof your investment.

Proven Impact, Direct from Leaders

What enterprise leaders say about Amplify

We needed a reliable partner to not only build our bilingual Voice AI and SMS Audio Library but to sustain our educational approach over time. Amplify’s managed services and proactive support have been exceptional. They continuously improve the application to ensure our patients and caregivers have 24/7 access to the resources they need.

What sets Amplify apart are its people. When we hit roadblocks in our service delivery model, their team rolled up their sleeves and solved them with us. They brought incredible energy to the project and delivered a contact center solution that increased CSAT and met our rigid business metrics.

Migrating a global contact center to Amazon Connect is a massive undertaking. To see a deployment of this scale go live on time, on budget, and in less than three months is a testament to Amplify’s expertise. They are far more than a vendor; they are a partner to our team.

Transform Your Experiences. Drive Real Business Results.

Partner with Amplify’s certified AWS experts to design, migrate, and optimize an intelligent automation solution that scales.