Amplify Total Experience humanizes customer service with Amazon Connect.

  •  
  • Research and Insights
  • We deliver data-driven insights to promote deliberate decision making that increases revenue and customer loyalty.
  •  
  • AI-Powered Solutions 
  • We leverage AI to create proactive, predictive, and personalized solutions that addresses your customers needs.
  •  
  • Amazon Connect (AWS) 
  • We are certified experts in Amazon Connect who are ready to optimize and/or migrate your contact center solutions to a future proof platform.
Contact Us

Amplify Total Experience humanizes customer service with Amazon Connect.

  •  
  • Research and Insights 
  • Deliver data-driven insights to promote deliberate decision making that increases revenue and customer loyalty.
  •  
  • AI-Powered Solutions
  • Leverage AI to create proactive, predictive, and personalized solutions that addresses your customers needs.
  •  
  • Amazon Connect (AWS) 
  • Certified experts in Amazon Connect who are ready to optimize and/or migrate your contact center solutions to a future proof platform.
Contact Us
A group of people sitting around a table with laptops.
A green and black triangle with an orange triangle.

Your Strategic Partner in Business Excellence

At Amplify Total Experience, we're not just a service provider, we're your strategic partner in elevating every aspect of your business journey. With over 30 years of experience in the industry, we specialize in delivering contact center solutions that enhance your total experience, covering everything from Research and Insights to seamless Implementation and Support and reliable Managed Services.

Our Signature Services

  • Research and Insights
  • Unlock the power of data-driven decision-making with our comprehensive Research and Insights services. From our AI-powered CX Lens Library to in-depth contact center analysis, we provide the strategic data needed to drive impactful transformation. We deliver comprehensive insights on your customers’ feedback, channel preference/usage, intent analysis, along with technology assessments. Our goal is to provide you the power to take action and make high-impact decisions.
  • Implementation and Support
  • With decades of collective expertise, our team bridges the gap between legacy solutions and cutting-edge innovations. We bring a deep understanding of research-driven design, data analytics and technology to every project. From Conversational UI Design, to Architecture and Development, Engineering and Integration, we craft innovative solutions tailored to meet your needs. Our proven deployment methodology includes an iterative, scalable approach to maximize efficiency and long-term success.
  • Managed Services
  • Stay focused on your business while we guarantee the long-term success of your technology investments. Our Managed Services provide continuous optimization and support, proactive maintenance, and strategic oversight to keep your solutions performing at their best. From hosted applications and services to operational and vendor management, we take care of the complexities so you can drive innovation and growth within your organization. Our commitment doesn’t end at delivery of a project or solution—we’re here to evolve with your business needs.
A group of people sitting around a table.
A man is using his laptop while sitting in front of a group.

Why Choose Us

  • A Team with Enterprise Industry Experience
  • Each member of our team has an average 25 years of industry experience with an expansive understanding of legacy and modern solutions.
  • Experts in AI Driven Solutions
  • Our AI-driven CX Lens Library, data-driven use case analysis, and AWS technology solutions enable proactive customer engagement, empower agents, and deliver consistent customer service.
  • Trusted Amazon Connect Innovation Partner
  • As an Amazon Connect Partner, we deliver impactful customer interactions, driving value and impacting critical customer and agent metrics such as AHT, Self-Service and Productivity.
  • Your Partner for Accelerating Time to Market
  • Data-driven results with speed to market is what our team delivers by blending our proven deployment methodology with the Amazon Connect technology and services.
  • Committed to Your Success
  • By actively listening and proactively partnering with your business and IT organization, we guarantee your success with a migration to Amazon Connect.

Our Certifications

Our expertise in Amazon Connect comes with certified AWS consultants and engineers. Amplify is a proud Amazon Partner.

Aws partner badge for the amazon web services
AWS Partner

As a woman-owned business, we are proud to be certified by the WBENC.

 

A certified wbenc logo is shown.
Certified WBENC

Amplify is proud to be a recognized U.S. Small Business Administration member.

SBA
Certified SBA WOSB

Get in Touch

Ready to amplify your business experience? Connect with us today and embark on a transformative journey toward unparalleled success.

Contact Us