Customer Experience & Contact Center
Start Building for the Future
Migrate to Amazon Connect with Amplify Total Experience. We reimagine your contact center to empower your agents, delight your customers, and eliminate technical debt.
Alignment
A Migration Strategy That De-Risks Your Move
Amplify de-risks the modernization process by acting as both your strategic guide and technical engine. We handle the end-to-end lifecycle:
Human-Centric by Design
Every architectural decision we make is evaluated through the lens of the end-user, ensuring our systems reduce customer frustration and elevate the daily workflow of your contact center staff.
API-First Flexibility
Ensures your contact center is never locked in, allowing for rapid adoption of new AI tools and third-party integration as customer expectations evolve.
Zero-Downtime Deployments
Cloud-native architecture eliminates the need for maintenance windows, ensuring your brand is always there when your customers need you.
Security & Compliance
Built on AWS’s secure foundation, our implementations adhere strictly to enterprise-grade compliance standards (PCI, SOC2, HIPAA), protecting your customers’ sensitive data and building trust.
Reimagine
The Amplify Advantage on Amazon Connect
By transitioning to Amazon Connect with Amplify, you unlock a dynamic, cloud-native environment built around your specific business needs.
Here is how we bring your modernization to life:
Frictionless Journeys via Serverless Infrastructure
- Deploy architectures built on scalable, serverless AWS services like AWS Lambda, DynamoDB, and Kinesis.
- Ensure highly responsive contact flows that react in real-time to customer data triggers.
- Deploy Infrastructure as Code (IaC) and multi-region redundancy to ensure your customers never experience latency or downtime.
Empowered Agents via Deep Enterprise Integration
- Engineer bi-directional data synchronization between Amazon Connect and your core systems using secure RESTful APIs and EventBridge.
- Eliminate screen-switching and data silos to reduce agent cognitive load.
- Create a single-pane-of-glass that allows your team to focus entirely on listening, building rapport, and solving problems.
Agentic AI & Natural Conversational Workflows
- Embed Amazon Lex and Generative AI via Bedrock directly into your channels to create natural conversations.
- Deploy Agentic AI to execute autonomous tasks and workflows.
- Design workflows to handle everything from simple to complex routine transactions securely and efficiently.
Empathy-Driven Analytics & WFM Optimization
- Deploy Contact Lens for real-time speech analytics, sentiment analysis, and automated QA scoring.
- Configure or integrate advanced Workforce Management (WFM) tools and pipe interaction data into QuickSight or other enterprise data stores.
- Provide dashboards that enable proactive coaching, better scheduling, and a culture of continuous CX improvement.
Proof of Impact:
Accelerating Global Modernization
Client Success: CarID needed to modernize their global contact center ecosystem. They required a highly scalable Amazon Connect environment—but the transition had to be executed rapidly, without disrupting their global workforce. Amplify partnered directly with CarID’s IT and Operations teams to deliver a global transformation with zero compromises:
Speed to Value
Full migration completed and launched in less than 3 months.
Flawless Execution
Delivered entirely on-time and on-budget.
“To see a deployment of this scale go live on-time, on-budget, and in less than three months is a testament to Amplify’s world-class expertise. They are far more than a vendor; they are a strategic extension of our team.”
Proven Impact, Direct from Leaders
Transform your experiences. Drive real business results.
Partner with Amplify's certified experts to design, migrate and optimize an intelligent automation solution that scales.