Amplify partnered directly with CarID’s Contact Center Operations and IT teams to orchestrate an end-to-end migration. Acting as both the strategic guide and the technical engine, Amplify managed the lifecycle of the transformation to ensure a frictionless transition for both the technology and the people using it. Amplify’s delivery included:
- Technical Architecture and Design: Blueprinting a scalable AWS environment tailored to CarID’s global needs.
- Setup, Configuration, & Development: Building out the Amazon Connect instance and engineering multiple third-party integrations.
- Rigorous Testing: Ensuring absolute stability and data continuity across all systems before go-live.
- Comprehensive Training: Empowering CarID’s global agents with the knowledge and confidence to use the new system effectively.
- Deployment & Post-Launch Support: Providing hands-on Production Deployment Support, followed by 30 days of dedicated Post-launch Support to ensure continuous optimization.
“Migrating a global contact center from CxOne to Amazon Connect is a massive undertaking, but Amplify Total Experience made it much easier for us. We needed to move fast—without disrupting our operations or sacrificing quality—and Amplify delivered. They didn’t just handle the technical architecture and complex integrations; they partnered deeply with our internal IT and Operations teams to ensure our global agent pool was fully trained and confident on Day 1. To see a deployment of this scale go live on-time, on-budget, and in less than three months is a testament to Amplify’s expertise. They are far more than a vendor; they are a partner of our team.”
Sanjiv Gomes
Chief Information Officer
