At Amplify Total Experience, we excel in optimizing every aspect of customer and employee journeys. Our proven outside-in methodology ensures that as we incorporate digital, data-driven tools like AI and LLMs into your contact center.
Your customers, employees, and stakeholders are with us every step of the way.
Interactions:
The first step in transforming your business is to get a current snapshot of your customers’ experience. We want to understand your processes and what matters most to your customers and employees. We collect and analyze data using a variety of methods, including our video AI research tool to conduct focus groups and usability studies. We gather qualitative and quantitative data and provide an executive summary of actionable insights, detailing how your customers prefer to interact with your company so you can meet them on their terms.
Humanize:
The Human Experience is a crucial element of a successful total experience. We use a social lens to peer into interactions, emotions, sentiments and intentions. This helps discover behavioral elements that impact customer experience, which is often overlooked. The resulting analysis will give you detailed insights into how your customers and employees feel and behave at critical moments of their journey. This information influences User Interface (UI) and User Experience (UX) design that will better support customers and employees.
Technology:
While we are mapping data-driven insights to the customer and employee UX, we also assess your current infrastructure and solutions, with an eye toward innovative technologies. We specialize in building, integrating, and delivering solutions on AWS, recognized for its flexibility and vision as a Platform as a Service (PaaS) and Contact Center as a Service (CCaaS). Our extensive industry experience and partner ecosystem enables us to support and integrate best of breed technologies to meet your unique business needs.
The Result - A Total Experience:
Our proven approach delivers a Total Experience for your operations, grounded in data-driven insights and supported by a trusted partner. AmplifyTE commits to equip your business with the tools and strategies necessary to maximize your business outcomes.
